Shipping Policy
Processing, dispatch, transit, tracking, carriers, delivery estimates, international charges and lost-parcel handling.
Order preparation and internal processing.
The order leaves our processing flow.
Estimated transit after dispatch.
Final delivery timing depends on the route and carrier operations.
Address accuracy
Please review the delivery address before submitting an order. Incorrect or incomplete address information may delay delivery.
Address changes
You may request an address change before dispatch by contacting support@fanmixo.com. After dispatch, changes cannot be guaranteed and may depend on the carrier.
Delivery estimates
The 7–15 business day transit period is an estimate, not a guaranteed arrival date. Timing may vary because of destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control.
Carriers
DHL, UPS, FedEx, USPS and YunExpress may be used. The carrier for an individual order depends on destination, route and operational arrangements.
Tracking
All orders include shipment tracking. Tracking details are provided after the order is dispatched and tracking data becomes available.
Lost parcels
If a parcel has not arrived and may be lost, contact support. We will review tracking and investigate with the relevant carrier. Reasonable delivery information may be requested where necessary. If the parcel is confirmed lost, we will offer a reshipment or refund.
International orders
International delivery may involve customs processing. Customs duty, import charges and customs handling charges, where applicable, are the customer’s responsibility unless mandatory applicable law requires otherwise.
Customer support
For shipping, tracking, address changes or delivery questions, contact support@fanmixo.com. Business hours: Monday-Friday, 09:00-18:00.