Returns & Refunds | FanMixo<\/title><\/p>\n<style>\n:root{\n --theme-primary:;\n --theme-secondary:;\n --ink:#17191f;--muted:#626772;--line:#e3e6eb;--soft:#f6f7f9;--paper:#ffffff;--max:1180px;\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:#fff;color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.7}\na{color:var(--theme-primary);font-weight:700;text-underline-offset:3px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible,button:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:4px}\n.shell{max-width:var(--max);margin:0 auto;padding:42px 24px 72px;overflow-wrap:anywhere}\n.doc-head{display:grid;grid-template-columns:9px 1fr auto;gap:20px;align-items:start;padding:22px 0 28px;border-top:1px solid var(--line);border-bottom:1px solid var(--line);margin-bottom:34px}\n.doc-head:before{content:\"\";width:9px;height:100%;min-height:116px;background:linear-gradient(180deg,var(--theme-primary),var(--theme-secondary))}\n.doc-kicker{font-size:.76rem;font-weight:900;letter-spacing:.13em;text-transform:uppercase;color:var(--theme-primary);margin-bottom:9px}\nh1,h2,h3{margin:0;color:var(--ink)}\nh1{font-size:clamp(2.3rem,5.4vw,4.9rem);line-height:.96;letter-spacing:-.052em}\nh2{font-size:clamp(1.28rem,2.3vw,1.8rem);line-height:1.2;letter-spacing:-.025em}\nh3{font-size:1.02rem;line-height:1.35}\np{margin:0 0 14px;color:var(--muted)}\nul,ol{margin:10px 0 0;padding-left:22px;color:var(--muted)}\nli{margin:6px 0}li::marker{color:var(--theme-secondary)}\n.updated{font-size:.84rem;color:var(--muted);white-space:nowrap;padding-top:4px}\n.lede{max-width:820px;font-size:1.06rem;margin-top:14px}\n.label{display:inline-block;font-size:.72rem;font-weight:900;letter-spacing:.12em;text-transform:uppercase;color:var(--theme-primary)}\n.rule{height:1px;background:var(--line);margin:28px 0}\n.tint{background:var(--soft)}\n.note{padding:17px 19px;border-left:4px solid var(--theme-primary);background:var(--soft);color:var(--muted)}\n.note strong{color:var(--ink)}\n.table-wrap{overflow-x:auto;border-top:1px solid var(--ink);border-bottom:1px solid var(--line);-webkit-overflow-scrolling:touch}\ntable{width:100%;min-width:700px;border-collapse:collapse;background:#fff}\nth,td{padding:14px 15px;text-align:left;vertical-align:top;border-bottom:1px solid var(--line)}\nth{font-size:.78rem;text-transform:uppercase;letter-spacing:.08em;color:var(--ink);background:var(--soft)}\ntd{color:var(--muted)}tr:last-child td{border-bottom:0}\n.split{display:grid;grid-template-columns:1fr 1fr;gap:34px}\n.meta-line{display:flex;flex-wrap:wrap;gap:9px;margin-top:18px}.meta-line span{padding:5px 9px;border:1px solid var(--line);font-size:.82rem;color:var(--muted);background:#fff}\n@media(max-width:820px){.shell{padding:28px 16px 50px}.doc-head{grid-template-columns:7px 1fr;gap:14px}.updated{grid-column:2;white-space:normal;padding-top:0}.split{grid-template-columns:1fr}}\n@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}<\/p>\n<p>.return-lanes{display:grid;grid-template-columns:repeat(3,1fr);gap:0;border-top:1px solid var(--ink);border-left:1px solid var(--line);margin-bottom:36px}.lane{padding:22px;border-right:1px solid var(--line);border-bottom:1px solid var(--line)}.lane b{display:block;font-size:.78rem;letter-spacing:.1em;text-transform:uppercase;color:var(--theme-primary);margin-bottom:7px}.lane h2{font-size:1.2rem;margin-bottom:10px}.process{counter-reset:step;display:grid;grid-template-columns:repeat(4,1fr);border-top:1px solid var(--line);border-bottom:1px solid var(--line);margin:26px 0}.process div{counter-increment:step;padding:19px;border-right:1px solid var(--line)}.process div:last-child{border-right:0}.process div:before{content:counter(step,decimal-leading-zero);display:block;color:var(--theme-primary);font-weight:900;font-size:.78rem;margin-bottom:7px}.costs{display:grid;grid-template-columns:1fr 1fr;gap:28px;margin:34px 0}.cost-block{padding-top:14px;border-top:3px solid var(--ink)}.cost-block.problem{border-color:var(--theme-primary)}@media(max-width:800px){.return-lanes,.process{grid-template-columns:1fr}.process div{border-right:0;border-bottom:1px solid var(--line)}.costs{grid-template-columns:1fr}}\n<\/style>\n<p><main class=\"shell\"><\/p>\n<header class=\"doc-head\">\n<div><\/div>\n<div>\n<div class=\"doc-kicker\">Returns Service<\/div>\n<h1>Returns & Refunds<\/h1>\n<p class=\"lede\">Return, exchange and refund rules, with separate treatment for standard returns, problem goods and EU statutory withdrawal rights.<\/p>\n<\/div>\n<div class=\"updated\">Last updated: 2 September 2026<\/div>\n<\/header>\n<section class=\"return-lanes\" aria-label=\"Return types\">\n<div class=\"lane\"><b>A \u00b7 Standard Return<\/b><\/p>\n<h2>Change of Mind \/ Preference<\/h2>\n<p>Request within <strong>14 calendar days after receipt<\/strong>. Eligible items should generally be unused, unworn, unwashed, in original condition and with original tags where applicable. Customer pays return shipping.<\/p>\n<\/div>\n<div class=\"lane\"><b>B \u00b7 Problem Goods<\/b><\/p>\n<h2>Damaged \/ Defective \/ Incorrect \/ Incomplete<\/h2>\n<p>Contact support promptly. The merchant pays the applicable return shipping cost and mandatory consumer remedies remain available.<\/p>\n<\/div>\n<div class=\"lane\"><b>C \u00b7 EU Statutory Withdrawal<\/b><\/p>\n<h2>14-Day Withdrawal Right<\/h2>\n<p>Where EU distance-selling rules apply, consumers generally have 14 days from receipt to withdraw without giving a reason. Mandatory statutory rules take priority over the commercial policy.<\/p>\n<\/div>\n<\/section>\n<section><span class=\"label\">Return process<\/span><\/p>\n<h2 style=\"margin-top:6px\">How to start a return<\/h2>\n<div class=\"process\">\n<div>\n<h3>Contact support<\/h3>\n<p>Email support@fanmixo.com to register the return.<\/p>\n<\/div>\n<div>\n<h3>Receive instructions<\/h3>\n<p>Customer service provides the applicable return address and return steps.<\/p>\n<\/div>\n<div>\n<h3>Send the goods<\/h3>\n<p>Return the goods using the instructions provided and keep reasonable shipment evidence.<\/p>\n<\/div>\n<div>\n<h3>Refund or exchange<\/h3>\n<p>After the goods are received and reviewed, the approved resolution is processed subject to applicable statutory deadlines.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<div class=\"note\"><strong>Return address.<\/strong> Room 407, Shilibu Town Government Office Building, No. 67 Xidaqiao Road, Miyun District, Beijing - 3991 (Cluster Registration)\nBeijing Beijing 101500\nChina is the registered business address and is <strong>not automatically the return address<\/strong>. Do not send a return there unless the return instructions specifically provide that address.<\/div>\n<section class=\"costs\">\n<div class=\"cost-block\"><span class=\"label\">Normal returns & exchanges<\/span><\/p>\n<h2 style=\"margin:6px 0 10px\">Customer-paid shipping<\/h2>\n<p>For change-of-mind, size preference, personal preference or another non-defective return, the customer pays return shipping.<\/p>\n<p>For a normal non-defective exchange, the customer pays both the return shipping cost and the replacement-item shipping cost.<\/p>\n<p><strong>No restocking fee is charged.<\/strong><\/p>\n<\/div>\n<div class=\"cost-block problem\"><span class=\"label\">Merchant responsibility<\/span><\/p>\n<h2 style=\"margin:6px 0 10px\">Merchant-paid shipping<\/h2>\n<p>For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost.<\/p>\n<p>For an exchange caused by damaged, defective, incorrect or incomplete goods, the merchant also pays the applicable replacement shipping cost.<\/p>\n<\/div>\n<\/section>\n<section>\n<h2>EU statutory withdrawal and delivery-cost refund<\/h2>\n<p>For an applicable EU statutory withdrawal, the customer may be responsible for the return shipping cost where this responsibility was clearly disclosed before purchase and applicable law permits it.<\/p>\n<p>Any standard original delivery cost that must be refunded under applicable consumer law will be refunded. If the customer chose a more expensive delivery option than the least expensive standard service offered, the supplementary amount above the least expensive standard delivery cost need not be refunded where applicable law allows.<\/p>\n<p>Where applicable law permits, the merchant may withhold a statutory refund until the returned goods are received or the customer provides evidence that the goods were sent back, subject to the applicable legal rule.<\/p>\n<\/section>\n<section style=\"margin-top:34px\">\n<h2>Refund timeline and method<\/h2>\n<p>Approved refunds are generally returned to the <strong>original payment method<\/strong>. Our internal processing target is within <strong>7 business days<\/strong> after returned goods are received and the necessary review is completed. This target does not replace, extend or reduce any mandatory statutory refund deadline. Banks, card issuers or payment providers may need additional time to display the credit.<\/p>\n<\/section>\n<section style=\"margin-top:34px\">\n<h2>Exceptions where applicable<\/h2>\n<p>If clearly personalised, custom-made or made-to-order goods are offered in the future, they may be excluded from ordinary change-of-mind or statutory withdrawal rights where applicable law permits. This does not exclude rights relating to defective, damaged, incorrect goods, merchant production errors or other mandatory statutory rights.<\/p>\n<\/section>\n<div class=\"note\" style=\"margin-top:30px\"><strong>Statutory rights.<\/strong> Nothing in this policy limits Mandatory Statutory Consumer Rights.<\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns & Refunds | Returns Service Returns & Refunds Return, exchange and refund rules, with separate treatment for standard returns, problem goods and EU statutory withdrawal rights. Last updated: A \u00b7 Standard Return Change of Mind \/ Preference Request within 14 calendar days after receipt. Eligible items should generally be unused, unworn, unwashed, in original […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-25235","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fanmixo.com\/bsite\/wp-json\/wp\/v2\/pages\/25235","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fanmixo.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fanmixo.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fanmixo.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fanmixo.com\/bsite\/wp-json\/wp\/v2\/comments?post=25235"}],"version-history":[{"count":0,"href":"https:\/\/fanmixo.com\/bsite\/wp-json\/wp\/v2\/pages\/25235\/revisions"}],"wp:attachment":[{"href":"https:\/\/fanmixo.com\/bsite\/wp-json\/wp\/v2\/media?parent=25235"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}